Self Password Management

Self Password Management Tool

Help desk technicians are often considered responsible for resetting forgotten passwords; that too within limited period of time so as to minimize employee downtime and productivity loss. Contribution of important time to these least essential issues may hamper the smooth work-flow of organization. This problem calls for need of a self password reset tool that enables the domain user to reset his password in Windows Active Directory from this web-based application without intervention of Help desk technicians. Following is the list of possible password reset tickets usually received by help desk professionals:

• I have changed my mobile number so, kindly update my account.
• I have shifted to a new place; therefore, update my old address with the new one.
• I am not able to log on to my computer, may be account has been blocked, please resolve this issue.
• Someone has changed my password so, please reset my password, and provide me a new one.
• How can I change my password?
• Few of my colleagues have known my computer's password and I want to change it. Can you help me change my password?
• I have received an email from IT support department that my password will be expired in 3 days so, kindly tell me how I can reset the password.

Chily Active Directory Self Service domain based utility enables the domain users to change or reset passwords themselves. This tool reduces the number of tickets raised thereby saving a substantial amount of time which can be utilized in rendering to other vital organizational tasks. Chily Active Directory Self Service is a result-oriented password management solution enabling domain users to reset their passwords remotely by answering a set of authorization questions. Moreover, this self password reset utility allows administrator to:

• Inform users about soon-to-expire password
• Authorize domain users to perform self password reset via Active Directory self service application
• Configure stringent password policy in Microsoft Active Directory complying with organization's audit needs
• Minimizes workload from helpdesk thereby engaging them in more significant tasks
• Enable domain user to set self-framed questions
• Empower domain user to carry out remote password reset from any system within LAN
• Limit the number of questions during enrolment

 

Registering for Self Password Reset

Only those users who are enrolled with the Web based self service application can reset domain password by answering a set of validating questions. This is how domain users are protected from accidental password reset by other users while utilizing this software.

User has to undergo a simple enrolment process in which he/she has to answer a set of questions. During the enrollment process, the user can set a list of questions which can be self-framed too if allowed for his/her domain. The answers to these questions are saved by the utility which are later used for identity verification of the user and resetting the self password and self account unlocks. In case of mismatch, the user is denied to perform any operation in the web portal thereby not allowing him to change the password.

While configuring the self password reset policy, administrator can validate limits for the authorization quiz like the type of question and maximum & minimum characters for an answer.

Notification of soon-to-expire passwords

This software utility helps administrators to notify the users about soon-to-expire passwords so that they can reset their passwords right on time before the password expires at scheduled interval as per the password reset management policy. Notifying the domain user beforehand helps minimizing the number of account lockouts to a significant amount.

Complying with Audit needs

Self password reset management tool with periodic notifications lessens the headache of administrator and enables him to set a complex reset password policy to meet the audit requirements.

Solution to increased Helpdesk costs

Increasing the number of help desk professionals is often related by administrators with balancing volumes of tickets for password resets. However, after some time, one may find these highly qualified professionals engaged in resetting passwords rather focusing on more essential issues. Performing self password management reduces burden of resetting passwords from helpdesk professionals as well as minimizes helpdesk costs as users can themselves reset their password without involvement of administrator.

All these activities so performed by the software tightens the AD security, protects critical data thereby eliminating unregulated access to resources, reduces IT workload and simplifies self service procedures.