Self Account Unlock

Self Account Unlock

Regular password resets might be helpful for security of data but to remember them can be difficult; resulting in constant account unlocks. Account lockouts are usually dealt by Help Desk technicians and they take around 15-20 minutes to fix it. These lockouts are consequences of stringent password policy which is hard for employees to remember. Also, consistent incorrect attempts to log-on also results into account lock outs. Productivity decreases as employees wait for help desk to unlock accounts and qualified help desk technicians perform simple account unlocks.

Chily Active Directory Self Service utility allows domain user to carry out self account unlock management thereby performing self account unlocks through web browser. Domain users can perform account unlock through remote machine on same domain on Network with great comfort without intervention of the administrator or help desk. Therefore, it minimizes the work of a system administrator / IT support persons who are involved in password reset, account unlock and users' information management in an organization.

Users can register to the account unlock feature by selecting a number of preset questions and offering subsequent answers to them; however, users can frame their set of questions too. Administrator can keep a check on all these activities by setting number and type of questions user may ask. This is how an administrator can ascertain secure enrolment process by configuring validation settings. Mentioned below are the options that an administrator may configure for registration process of self account unlock policy:

• Number of questions to be asked
• Number of user-framed questions with maximum and minimum characters
• Maximum and minimum characters for answers

Numerous unsuccessful and incorrect attempts to log-on forces LDAP (Lightweight Directory Access Protocol) to lockout account. Calling helpdesk to perform account unlock will compel you to wait for long and be unproductive; also all this will add to one more ticket to be attended by the support team. Chily Active Directory Self Service saves the domain users from frustration of waiting too long to get their complaints answered. Moreover, it enables the user to unlock account easily and securely by answering a set of validating questions.

In order to prevent probable account unlocks due to password termination, this Active Directory Self Service utility proactively notifies the users to change their passwords. This software utility shoots automated notifications to the user whose password is soon-to-expire. This forewarning saves the user from unwanted frustration due to expired Windows passwords and account lockouts thereby saving on time required to unlock the account.

Chily Active Directory Self Service allows report generation of wide-ranging account status reports about users having locked out accounts, soon-to-expire passwords and password expired users. Administrator can keep a real time check on the account status of all users so that they can take allied steps or inform users about their password or account status.