Active Directory Self Service

Chily Active Directory Self Service Tool

Chily Active Directory Self Service(CADSS) tool allows domain users to reset their passwords and unlock their accounts without seeking the help of helpdesk technician. Users can also update their personal information from time to time without raising tickets. Account lockouts generally occur when a user enters the wrong password number of times. This leaves the user account inaccessible which then needs to be unlocked with administrative logons. Similarly, users tend to forget their passwords due to strong password policies followed by the organization for security reasons. In all such situations, CADSS becomes a self service solution for Domain users which also fulfills administrative purposes of password resets, account unlocks and updating user details in Active Directory.

Active Directory is used extensively to organize and allocate information thereby allowing end user and administrators to perform activities under a scheduled secured environment. Administrators have Microsoft Active Directory domain along with thousands of user accounts where they customize different policies for varied user groups. In a typical scenario, users contact help desk to reset their passwords or lodge complaints and raise tickets for their account lock outs and updation of personal details from time to time. This leaves help desk technicians over-burdened with work and indulged in least important activities.

For an administrator, keeping Active Directory (AD) updated with latest user information act as a challenge since AD operates as the source of an Organization's information system. Moreover, slightest change in Personal information of employee in AD takes a lot of significant process time.

The overall process of updating and resetting passwords and account unlocks include time engaged by user in raising a ticket, time taken by manager to view and allot the ticket to helpdesk and finally, helpdesk working out to offer the solution; all this results in unusual delays, and decreased productivity. This process is cut shortened with Chily Active Directory Self Service where it acts as an medium of self service to users for password resets, account unlocks, update self details and authorizing co-workers on their behalf to perform certain operations.

Chily Active Directory Self Service is a web based application which fits easily in Active Directory environment. Owing to its rich set of configuration abilities software is easy to install and implement in an Exchange Server environment.

Mentioned below are some of the key functions of the Chily Active Directory Self Service utility that makes this software a must-have for all organizations:

• Self Password Management
• Self User Profile Management
• Self Account Unlock
• Authorize co-workers for Self Password Reset and Self Account Unlocks

• Password Policy Management: self password reset, reset password on behalf, and automatic password reset
• Unlock Policy Management: self account unlock, unlock account on behalf, and automatic account unlocks
• Question/Answer policy Management: define QA settings for user enrollment
• User Self Update Policy Management: allows users to update general, contact and address attributes
• Send Email Notifications
• Generate Reports: General, and Audit

• Works in multiple Active Directory domain environment
• Supports Secure Sockets Layer (SSL)
• High Return on Investment (ROI)
• Helps employ resources in result-oriented work
• Regular identity and password updates
• Employ Help desk support in other important tasks
• Generates reports to meet compliance for user activities with CADSS